You'll first want to pull up your order. If you placed your order while logged in to your Thread-less account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you'd like to update from your Order History.

The delivery carrier usually tries to deliver your package 3 times before they return it to the warehouse. To avoid delays in delivery, we recommend that you make yourself available to sign for your signature-required package. To make sure you get your order, you might need to sign for your package at the time of delivery.

To find details about your shipments, sign in to your Google Account and open your Google Store order. If you checked out as a guest, use your order number. Open the order confirmation or shipment confirmation email from the store. Find your order number. Find orders you placed 

If you don't receive your order: Contact our support within 14 calendar days from your latest expected delivery estimate. To find your missing package, you must follow up at the shipping address you provided. If you’re still unable to locate the package, contact our support within 14 days of delivery.

Our lids are crafted with high-quality Tempered Glass and a Food-Grade Plastic Frame, featuring:Impact-resistant and scratch-proof materials for long-lasting durability.High transparency design for easy content identification.

GENICOOK containers are designed for convenience, safety, and reliability:30-day no-questions-asked return policy for a risk-free purchase.Microwave, oven, and dishwasher safe for versatile use.Leak-proof silicone seal, lab-tested to withstand over 500 open/close cycles.Space-saving stackable design with a maximum load capacity of 8kg.

Cleaning: The main glass container and silicone sleeves are dishwasher safe.Seal Maintenance: For optimal longevity, hand washing and air drying the silicone seal is recommended.Installation: Use the "align and press" method to seat the silicone ring properly. Avoid "forcing it in" to prevent deformation.

Returns: We offer a 30-day hassle-free return policy for any unused and unopened products.Support: Enjoy lifetime technical support for any quality-related issues.Response: We guarantee a 48-hour rapid response for cases involving damaged items or missing parts from your order.

Dealing with Seal Issues:Check if the silicone ring is fully seated in its groove around the lid.Ensure the ring is not folded, twisted, or deformed.If the ring is stiff, try reinstalling it after warming it in warm water (below 70°C/160°F) to increase its flexibility.

Confirm that the outside base and bottom of the containers are completely dry before stacking.Always align the containers according to the arrow indicators on the base for a secure fit.

If you have any other questions or require further assistance, please do not hesitate to contact our customer support team using the form below. We are here to help!