We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible, items must be:

• Unused and in original condition
  
• In original packaging with tags
  
• Accompanied by a receipt or proof of purchase
  

To initiate a return, please contact us at hello@genicook.com.

If your return is approved, we’ll provide:

• A return shipping label
  
• Instructions on how and where to send your package
  

Returns sent without prior approval will not be accepted.

Return Address:

10990 Petal St. Ste 300
Dallas, TX 75238, USA

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Yes. We do not accept returns for:

• Customized or personalized products
• Perishable goods
• Personal care items
• Hazardous or flammable materials
• Sale items or gift cards

If you’re unsure about your item, feel free to contact us before purchasing.

We do not offer direct exchanges.

The fastest way to receive a new item is to return your original purchase and place a new order once your return is approved.

If your order is shipped to the European Union, you may cancel or return your order within 14 days, in accordance with EU consumer protection laws. Items must meet the same return conditions listed above.

• Free U.S. shipping on orders over $29.99
• $9.99 flat-rate shipping for U.S. orders under $29.99

Order processing may take up to 2 business days.

Yes.

International orders may take up to 3 business days to process, and shipping rates will be calculated at checkout.

For returns or order questions, contact us at:

📧 hello@genicook.com